Account deletion

You can ask for your account to be deleted. Because the syndicate's accounts must stay intact, not everything is erased:

What happens: sign-in is disabled; sessions, trusted devices and passkeys are revoked; personal data not legally required (phone, email, notes) is deleted or anonymised.

What is kept: payments, receipts, accounting entries and the audit log, with the name as recorded in them, because they are the syndicate's accounting records and cannot be altered. Accounting supporting documents are kept for 5 years; accounting entries and the audit log for as long as accounting, audit, dispute-resolution and applicable Moroccan legal obligations require — longer only where such an obligation or an active dispute requires it. Your account is closed and its contact data removed, but records that mention you in the accounts are not erased.

If you use the app, you can also ask from your account: Account › Delete my account

Fill in this form. You will get a reference number. The residence administrator checks your identity (it may contact you by email), then deletes the account, usually within 30 days.